About Us

LifeLine Pretoria has been providing a confidential, free counselling service to all members of the community who are in need or in crisis for over 40 years.

Trained counsellors who are skilled in the art of listening provide this service.
They are committed to giving emotional support either telephonically or?in face-to-face interviews.

LifeLine Pretoria strives to improve quality of life by providing emotional well-being and offering courses in self-awareness, communication and life skills. As a community based voluntary organisation, LifeLine involves the community at large and its resources to achieve their objectives.

Life Line Pretoria Crisis Line 012 804 3619


LifeLine was started in Sydney, Australia, in 1963 by Rev. Dr Alan Walker, in response to a desperate need in the community for a confidential crisis telephone counselling service. LifeLine has since extended that service by providing face-to-face counselling and unique training courses in communities and the corporate environment.

Internationally there are 264 LifeLine centres in the world. It has been operational in Southern Africa since 1968, with more than 24 centres. LifeLine in Southern Africa, celebrated its 40th anniversary in 2008 in Cape Town and and LifeLine Pretoria celebrated its 40th anniversary in 2015.

Although members of LifeLine Southern Africa and LifeLine International, each centre in South Africa is autonomous in its response to local needs and fundraising efforts. Click here to go to LifeLine Southern Africa’s website.

Lifeline is non-governmental, non-profit, community based organisation. Lifeline Pretoria has been in operation since 1975 and is recognised as well as well-established and credible service. NPO number-001592


The organisation has a Board of Volunteers who provide governance to the organisation.? The Board has appointed a Director who is tasked with the overall management on behalf of the Board.


  • The Director and the Board meet monthly
  • The Chairperson of the Board and the Director meet fortnightly
  • The Director has monthly meetings with the permanent staff members
  • The Director has monthly outreach meetings

Area of operation

The organisation is located in the City of Tshwane Metropolitan Municipality. It has four centres which serve the Tshwane area, in Val de Grace, Queenswood, Mamelodi and Soshanguve.


Communities throughout Southern Africa embracing emotional wellness, mobilizing for social change and building a collective community heart with caring and courageous responses to their unique challenges.

Mission statement

We fulfil our vision by providing counselling free of charge to any member of the community with a view to creating emotional wellness.

We aim to :

  • Engage communities in active dialogue and participation
  • Seek understanding of the unique dynamics, strengths, and challenges of each community
  • Stimulate growth for individuals and communities, build action teams and promote volunteerism
  • Support sustainable social change and emotional wellness ownership in/for/with/by communities.
  • Provide accessible and confidential counselling through telephone and face-to-face.
  • Actively develop networks and partnerships with other NGOs, business and Government Departments.
  • Promote emotional intelligence and wellbeing through personal skills development
  • Provide HIV/AIDS related counselling, education, awareness, empowerment and other services in support of efforts to combat the spread of the disease and to assist those already infected
  • Provide rape crisis counselling
  • Provide trauma debriefing – individual or groups counselling
  • Provide Youth Peer Education for grade 9-12 learners at high schools